Reliable Application Support After Launch
Monitoring
Our engineers keep an eye on your app, looking for anything weird—performance dips, errors, or glitches—so we catch problems before your users even notice.
Bug Fixes
When bugs or system errors pop up, either from users or something we spot, we jump in, figure out what’s going on, and fix it.
Performance
We dig into your app’s performance and make tweaks so it stays fast and can handle more users as you grow.
Security Updates
To keep things secure and dependable, we patch security holes, update libraries, and take care of all your app’s dependencies.
UX Improvements
You can also use your support hours for things like tweaking the UI, making your app easier to use, or adding small features.
Industry Experience in Application Support
Healthcare
When it comes to healthcare platforms, there’s no room for error. Reliability, data integrity, and following the rules are non-negotiable. Our team keeps systems up and running, handles EMR integrations, manages patient data workflows, and works with healthcare APIs so everything stays secure and stable.
AdTech & MarTech
Advertising and marketing platforms aren’t simple. They depend on tricky integrations, heavy-duty analytics, and smooth campaign automation. We keep these systems sharp, making sure data gets processed accurately and the platforms run without a hitch.
eCommerce
E-commerce is all about a flawless shopping experience. Stable checkout, working payments, and fast, reliable performance make all the difference. Our engineers look after storefronts, payment gateways, and backend services to keep everything running so your customers can shop without hassle.
Entertainment
Entertainment platforms have to handle tons of users and deliver content without a hitch. We step in to support and fine-tune these apps so users get smooth, reliable experiences no matter how busy things get.
Success Stories of Our
Clients
Structured Application Support Process
One Company,
Comprehensive Tech
Coverage
Frontend
Backend
Data & Storage
Web E-commerce
Monitoring
Queues / Messaging
Background Processing
Cache
Realtime / Streaming
Mobile technologies #1
Mobile technologies #2
Data Scienve technologies #1
Data Scienve technologies #2
QA and Software Testing #1
QA and Software Testing #2
Migrate Without Migraine
Reliable Application Support in Numbers
99.9%+
Application Uptime
We don’t wait for problems to show up. By constantly watching your systems and jumping on issues fast, we make sure your users always have a reliable app.
40+
Support Hours Per Month
With our support plans, you get a set amount of engineering time each month, so you always know what to expect. We handle everything needed to keep your application running and improving.
24/7
System Monitoring
Every week, you’ll get a clear update: what we finished, what we’re working on, and how many support hours you have left.
Weekly
Support Reporting
Our support adapts to what your application needs. You get steady engineering help each month, but you can always ramp up if your workload spikes—or if you want to tackle something bigger.
Flexible Application Support Models
Monthly Support Plan
Extended Support Hours
Dedicated Development
Having SCIMUS as Your Partner
Kelsey Oliver
VP of Infrastructure, Apporto
Their ability to generate ideas is highly commendable. SCIMUS is able to deliver scalable solutions within timeframes, much to the client's delight. The team is highly responsive and coordinated, and internal stakeholders are particularly impressed with the service provider's creative expertise.
Vladimiras Lekecinskas
Director, Boutique Consulting Firm
Scimus maintains a remarkably healthy and balanced work culture. The client's long-standing partnership with SCIMUS has improved their web app performance scores and their ability to deploy fully functional modules. This success has also been helped, in part, by the team's great organizational culture and high regard for a balanced distribution of duties.
Pavel Lagutin
VP of Product, BitTorrent
They’re very easy to work with and are great at communicating and understanding clients’ needs." SCIMUS has shortened the company’s six-month recruitment process into a two-month transaction. They source highly qualified candidates who seamlessly integrate with internal structures and teams, and they demonstrate an extensive understanding of the job market and the skills required by the company.
Top Rated
The highest quality results and client satisfaction
Frequently Asked Questions
What does application maintenance and support include?
We handle everything your app needs after launch—watching for issues, fixing bugs, tuning performance, pushing security updates, upgrading dependencies, and rolling out small improvements. Our engineers keep your system steady, secure, and always getting better.
How does the monthly support model work?
Clients sign up for a monthly support plan, which gives them a set number of engineering hours for ongoing maintenance and upgrades. We use these hours to fix bugs, keep an eye on things, boost performance, and handle those little tweaks your app needs.
What is the minimum support plan?
Our support usually starts at 40 hours a month. That means you always have a reliable team making sure your app runs smoothly, month after month.
How are support tasks tracked and managed?
We track every support request in Jira. That’s where we set priorities, schedule work, and keep an eye on progress. You always know what’s happening and where things stand.
How do we know how the support hours are used?
Each week, your project manager sends you a report with all the updates, so you’re never left guessing.
What happens if we need larger development work?
If a request turns into a bigger project—like adding a major new feature, redesigning the system, or building a big integration—we price it separately and put together a dedicated team to handle it.
